To provide outstanding medical and digital services, we may collect the following types of information:
- Identity and contact information : Full name, national ID/residence number, date of birth, gender, mobile number, and email address.
- Health and medical data (sensitive data): Medical history, diagnoses, prescriptions, test results, and medical appointments.
- Medical insurance data : Name of insurance company, membership number/insurance card, and coverage category.
Technical data: IP address, device type, operating system, and application usage information for the purpose of improving performance and security.

We use the data we collect for the following purposes :
- To provide medical and healthcare services and facilitate appointment booking.
- To verify eligibility and communicate with accredited medical insurance companies and relevant government platforms (such as the Nafees platform) to process financial and insurance claims.
- To create and manage your accounts on the application and confirm your identity.
- To send alerts related to appointments, medical reports, and service updates.
- Compliance with the regulations and rules issued by the Ministry of Health and regulatory bodies in the Kingdom.

We do not sell or rent your personal data to any third parties. Your data is only shared in the following cases:
- Medical insurance companies: For the purpose of approving the financial coverage for the medical services provided to you.
- Government and regulatory bodies: When adhering to the regulations and bylaws issued by the Ministry of Health or judicial authorities.
- Technical service providers: who work on our behalf to operate the application, provided they adhere to strict confidentiality agreements to protect your data.

We implement rigorous and approved security, technical, and administrative procedures to protect your data from unauthorized access, alteration, disclosure, or destruction. All sensitive data (such as medical and insurance data) is encrypted during transmission and storage in accordance with best technical practices.

In accordance with the Data Protection Law and the regulations in force in the Kingdom of Saudi Arabia, you have the following rights:
- The right to know: to know what data we collect and how it is processed.
- Right of access: Request a copy of your personal data that we have.
- Right to correction: To request the amendment or updating of any inaccurate or incomplete data.
- Right to destruction: Requesting the deletion of your personal data when its purpose has ended, unless there are legal or regulatory requirements (from the Ministry of Health) that obligate us to retain it for specific periods.

The app uses tracking technologies to improve user experience, analyze platform usage, and save your preferences. You can manage app permissions (such as camera access or notifications) through your device settings at any time.

We may update this Privacy Policy from time to time to reflect changes in our services or legal regulations. Any changes will be posted on this page with the "Last Updated" date at the top.

If you have any questions or requests regarding the privacy of your data or exercising your rights, you can contact the application administration via:
Email: info@bhcfms.com
Phone number: 0543143186
Address: Bright Horizon Medical Services Center - Saihat, Kingdom of Saudi Arabia.